Shipping Policy for Lovaloot
Welcome to Lovaloot, and thank you for choosing us for your pet product needs! We are committed to delivering high-quality items quickly and efficiently. Please review our shipping policy to ensure a seamless delivery experience.
Order Processing Time
Our team processes orders within 3 business days, Monday through Friday.
Delivery Period
- Total Delivery Time: Estimated delivery time based on customer locations
- All destinations: 4-7 business days
- Transit Time: Shipped Monday – Friday
- Min: 1 business day, Max: 4 business days
Order Cut-off Time
- Orders must be placed before 12:00 AM for same-day processing. Orders placed after this time will be processed the next business day.
Shipping Costs
We offer flat-rate shipping to all destinations. Please check the final shipping costs at checkout.
Method of Delivery
We partner with trusted carriers like UPS, DHL, Royal Mail, and FedEx to ensure reliable and timely deliveries.
Non-Shipping Days
Orders are not processed on public holidays.
Shipping Confirmation
Once your order is shipped, you will receive a confirmation email with a tracking ID, which will become active within 24 hours.
Our Working Days
Lovaloot operates from Monday to Friday.
Item Misplacement
If your products do not arrive within the expected timeframe, please contact the carrier directly. For unresolved issues, email us at lovaloot@hotmail.com for assistance.
Incorrect Address
If an incorrect address results in the return of your order, you will be responsible for reshipping fees. Contact us at lovaloot@hotmail.com for help.
Address Changes
To update your delivery address, contact us at lovaloot@hotmail.com or call +31775676830 within 24 hours of placing your order. Address changes are not possible once the order is in transit.
Order Cancellations
To cancel an order, contact us within 24 hours of confirmation. After shipment, cancellations are no longer possible, and you may refer to our return policy for assistance.
Items Damaged During Transit
If your products arrive damaged, contact us immediately at lovaloot@hotmail.com. Please provide clear images of the damaged items, and we will arrange a free exchange or refund.
CONTACT INFORMATION:
- Trade name: Lovaloot
- Phone number: +31775676830
- Email: lovaloot@hotmail.com
- Physical address: Ginnekenweg 10b, Oost 1794 GR, Netherlands