Return and Refund Policy for Lovaloot

Thank you for choosing Lovaloot for your lighting needs. Your satisfaction is our priority, and we aim to make the return and refund process simple and hassle-free. Please review the following guidelines:

Returns

  • Accept returns for: Both defective and non-defective products
  • Condition: New only
  • Window: 30 days
  • Method: By mail, In-store
  • Return label: Included in the package, Free
  • Restocking fees: No cost
  • Refund processing time: 14 days

Exchanges

  • Accept exchanges: Yes, for defective or inaccurate products

Initiating a Return

To begin the return process, please email us at lovaloot@hotmail.com. Our team will provide you with return authorization and detailed instructions for shipping the item back to us. Please note that we cannot accept returns without prior approval.

Return Labels for Customers

  • Defective Products: We will provide a prepaid return label for defective items.
  • Customer Remorse: Customers are responsible for return shipping costs for non-defective items.

Accepted Product Conditions for Returns

We only accept returns for products in new and unused condition.

No Restocking Fee

Lovaloot does not charge restocking fees for returns.

Damaged, Inaccurate, or Defective Products

Please inspect your products upon delivery. If you find any damage, inaccuracies, or defects, notify us immediately at lovaloot@hotmail.com. We’ll resolve the issue quickly, either by exchange or refund.

Refunds

Once your return is received and inspected, we’ll notify you of the refund status. If approved, the refund will be processed, and a credit will be applied to your original payment method. Please allow a few days for the refund to reflect, depending on your bank or card issuer’s policies.

Additional Notes

  • Return Shipping Costs:
    • Defective Products: Lovaloot will cover the return shipping cost.
    • Customer Remorse: Customers are responsible for return shipping costs for non-defective items.
  • Restoration Fee: No restoration fee will be applied.

CONTACT INFORMATION:

  • Trade name: Lovaloot
  • Phone number: +31 775 676 830
  • Email: lovaloot@hotmail.com
  • Physical address: Ginnekenweg 10b, Oost 1794 GR, Netherlands